Our Details
Sunny Corner Physio is operated by Rewelly Health Pty Ltd.
Business name: Sunny Corner Physio
Company name: Rewelly Health Pty Ltd
Address: Shop 3 / 88 Troughton Rd, Sunnybank QLD 4109
Email: admin@sunnycornerphysio.com.au
Phone: 0402 130 997
Sunny Corner Physio – Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.
As a healthcare provider, Sunny Corner Physio handles sensitive information, including health information, and takes additional care to protect the confidentiality and security of the information entrusted to us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how we store and protect it, and your rights in relation to your information.
We aim to handle your information responsibly, transparently and respectfully. If you have any questions or concerns about our privacy practices, please contact us using the details above.
1. Definitions
In this Privacy Policy, references to "we", "us" and "our" mean Sunny Corner Physio, operated by Rewelly Health Pty Ltd.
References to "you" and "your" mean patients, prospective patients, website visitors and other individuals whose personal information we collect or handle.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
Sensitive information includes information about your health, medical history, treatment and other information classified as sensitive information under applicable privacy laws.
For the purposes of this policy, personal information includes sensitive information wherever relevant.
2. How We Use Your Information
We collect and use personal information primarily to provide physiotherapy and related healthcare services, manage appointments, maintain clinical records, communicate with you about your care, process payments and claims, and meet our legal, professional and administrative obligations.
Where appropriate, we may also use your contact information to provide updates about our services or send marketing communications in accordance with applicable laws and your communication preferences.
We do not sell your personal information.
This Privacy Policy applies to personal information collected through our physical clinic, online booking system, website, electronic communications and other channels through which we provide our services.
3. Staying Anonymous
Where lawful and practicable, you may choose not to identify yourself or use a pseudonym when making general enquiries about our services.
However, we generally need to identify you to provide physiotherapy services, maintain accurate clinical records, manage appointments, process payments and claims, and meet our legal and professional obligations.
If you choose not to provide information reasonably necessary for these purposes, we may be unable to provide certain services.
4. My Health Record
My Health Record is a national digital health record system that allows authorised healthcare providers to access relevant health information where permitted.
[Retain and complete the applicable paragraph below after confirming the clinic's participation.]
If we do not access or upload information to My Health Record: We do not routinely access or upload information to My Health Record as part of our services. If our involvement changes, we will handle information in accordance with applicable legislation and our privacy obligations.
If we participate in My Health Record: Where applicable, we may access or upload relevant health information through My Health Record in accordance with the applicable legislation, system rules, access controls and patient rights.
5. Collecting Personal Information
We aim to collect only the personal information reasonably necessary to provide our services, manage our practice and meet our legal, professional and administrative obligations.
We may collect information directly from you when you:
Book an appointment online, by telephone, by email or in person.
Complete an intake form, questionnaire, consent form or other clinic document.
Attend a consultation, assessment, rehabilitation session or Clinical Pilates appointment.
Provide medical history, referral documents, imaging reports or other clinical information.
Make a payment or submit information required for a funding or insurance claim.
Contact us with an enquiry, feedback or complaint.
Visit our website or interact with our online booking systems.
We take reasonable steps to ensure the information we collect is accurate, complete and relevant to the purposes for which it is used.
If you do not provide information necessary for your care or a particular administrative process, this may affect our ability to provide the relevant service or process your claim.
6. Collecting Information from Third Parties
Where reasonably necessary and lawful, we may collect personal information about you from third parties, including:
Your general practitioner, specialist or other treating healthcare professional.
Hospitals, medical practices and other healthcare providers involved in your care.
Medicare, private health insurers and relevant government agencies.
WorkCover Queensland, motor accident insurers, the Motor Accident Insurance Commission (MAIC), the National Disability Insurance Agency (NDIA) and other relevant funding bodies.
Employers or workplace representatives, where relevant to an occupational health service and permitted by law.
Your parent, guardian, carer or authorised representative, where appropriate.
We may receive referrals, medical reports, investigation results, claim information, treatment approvals and other information relevant to providing our services.
Where required, we will obtain your consent or rely on another lawful basis before collecting information from third parties. We take reasonable steps to ensure you are aware of the collection where required by law.
7. What Information Do We Collect?
Depending on the services you receive, we may collect the following categories of information:
Personal and contact information
Name, date of birth, address, telephone number and email address.
Emergency contact details and details of an authorised representative, where relevant.
Other demographic information reasonably necessary for our services.
Health and clinical information
Medical history, symptoms, injuries, diagnoses and relevant medications.
Clinical assessment findings, examination results, treatment plans and progress notes.
Functional capacity, mobility, strength and rehabilitation outcomes.
Referrals, imaging reports, medical certificates and correspondence with other healthcare providers.
Information relevant to treatment safety and clinical decision-making.
Billing and funding information
Medicare details and referral information, where required.
Private health insurance information relevant to claiming rebates.
WorkCover, motor accident, NDIS, DVA or other claim details, approvals and correspondence.
Payment records, invoices and transaction details.
Occupational health information
Where you engage us for occupational health or workplace services, we may collect information relevant to the service, such as functional capacity findings, fitness-for-work assessments, screening results and recommendations. Information provided to an employer or another organisation will be limited to what is authorised or otherwise lawfully disclosable.
Website and electronic information
We may collect technical information such as IP addresses, browser details, device information, website usage data and cookie identifiers where these are collected through our website or online systems.
We only collect sensitive information where reasonably necessary for our functions or activities and in accordance with applicable privacy requirements.
8. How Do We Use Your Personal Information and Who Do We Share It With?
We use your personal information for purposes including:
Providing physiotherapy, rehabilitation, Clinical Pilates and other services you request.
Assessing your condition, planning treatment, monitoring progress and maintaining clinical records.
Coordinating care with your GP and other treating healthcare professionals.
Managing appointments, reminders, cancellations and patient communications.
Processing payments, rebates, invoices and insurance or funding claims.
Preparing reports, medical certificates and other documents you request or that are required for an authorised purpose.
Meeting legal, professional, regulatory, accounting and recordkeeping obligations.
Responding to enquiries, feedback, complaints and requests to access or correct your information.
Protecting the safety of patients, staff and other individuals where appropriate and lawful.
We may disclose relevant information to third parties where you have consented, where the disclosure is for the primary purpose for which the information was collected, where another lawful exception applies, or where disclosure is required or authorised by law.
Depending on your circumstances, recipients may include your treating healthcare providers, insurers, Medicare, WorkCover Queensland, MAIC, the NDIA, DVA, payment providers, practice management and clinical software providers, professional advisers and regulatory authorities.
Where an employer or another organisation pays for or commissions a service, we will consider the agreed service, your consent, applicable confidentiality requirements and the law before disclosing information. We do not assume that an organisation paying for a service is automatically entitled to your complete clinical record.
We aim to disclose only the information reasonably necessary for the relevant purpose.
9. Direct Marketing
We may use your contact details to send administrative messages relating to your appointments, treatment or services.
We may also offer optional marketing communications about clinic services, events, promotions or relevant updates.
We will handle personal information used for direct marketing in accordance with applicable privacy and marketing laws. We will not use your sensitive health information for direct marketing unless you have provided the consent required by law.
You may opt out of marketing communications at any time using the unsubscribe facility, where available, or by contacting us directly. Opting out of marketing will not prevent us from sending necessary communications about your appointments or care.
10. Testimonials, Service Ratings and Public Comments
We welcome feedback about our services and may invite patients to leave reviews or provide testimonials.
If you provide a public review on a third-party platform, that platform may display your review in accordance with its own terms and privacy policy.
We will not publish your identity, clinical details, photographs, treatment story or testimonial in our own promotional materials without obtaining appropriate permission where required.
Providing feedback or agreeing to provide a testimonial is voluntary and will not affect the care you receive.
11. Social Media Platforms and Messaging Systems
We may use social media platforms and electronic messaging services to communicate general information about our clinic and services.
Please be aware that messages sent through social media, public comments or third-party messaging platforms may not offer the same level of confidentiality as our usual clinical communication channels.
We encourage you not to post sensitive health information publicly or send detailed clinical information through social media.
We may ask you to contact the clinic directly or use an appropriate secure communication channel for matters involving your health or clinical records.
We will handle any personal information received through these platforms in accordance with applicable privacy requirements.
12. Cookies and Other Identifiers
Our website or online booking systems may use cookies and similar technologies to support website functionality, remember preferences, analyse website usage and improve the user experience.
Where enabled, analytics or advertising technologies may collect technical information about website visits and interactions.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website or booking functions.
We will manage any personal information collected through cookies, analytics or advertising technologies in accordance with applicable privacy requirements and our website settings.
13. Third-Party Links
Our website may contain links to external websites, online booking platforms, payment services or other third-party resources.
We do not control the privacy practices of external websites. If you access a third-party website, you should review its privacy policy and terms of use.
This Privacy Policy applies to personal information handled by Sunny Corner Physio and does not replace the privacy policies of independent third-party providers.
14. Security and Overseas Recipients
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the information and system involved, safeguards may include access restrictions, account permissions, secure electronic systems, staff confidentiality obligations and appropriate physical security measures.
We use third-party systems to support practice management, online bookings, communications, clinical documentation and other business functions. These providers may process or store information on our behalf.
Some providers or their service infrastructure may be located outside Australia or may involve overseas access to information. We will take reasonable steps to understand relevant data-handling arrangements and comply with applicable requirements for overseas disclosures.
The countries in which information may be processed will be identified here where required and practicable, after our relevant service providers and arrangements have been verified.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
15. Accessing and Correcting Your Personal Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the contact details listed in this policy. We may need to verify your identity before processing your request.
We will respond within a reasonable period and in accordance with applicable law. In some circumstances, we may be permitted or required to refuse access or correction. If access is refused, we will explain the reasons where required and advise you of any available complaint process.
Requests for copies of clinical records, reports or other documents may involve reasonable administrative procedures. Any applicable fees will be communicated in advance and must comply with applicable law.
16. Privacy Concerns and Complaints
If you have a concern or complaint about how we have collected, used, stored or disclosed your personal information, please contact us using the details in this policy.
Please describe the concern and provide relevant details so that we can investigate it.
We will acknowledge and assess your complaint, make reasonable enquiries and respond within a reasonable period. If we identify that our handling of information was inappropriate, we will consider appropriate corrective action.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC website: https://www.oaic.gov.au/
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, practices or legal obligations.
The current version will be made available on our website or through another appropriate channel. The effective date or last-updated date will be revised when material changes are made.
Last updated: 10 October 2026