Sunny Corner Physio – Cancellation Policy
Effective date: 10 October 2026
1. Cancellation and Rescheduling
Sunny Corner Physio requires at least 24 hours' notice for cancellations or rescheduling.
Our physiotherapists reserve dedicated appointment time for each patient. Providing adequate notice allows us to offer the appointment to another patient who may need care.
If you are unable to attend your appointment, please contact us as soon as possible by phone, SMS or email.
2. Late Cancellations and Non-Attendance
A cancellation fee may apply in the following circumstances:
Late cancellation: Cancelling or rescheduling with less than 24 hours' notice.
Non-attendance: Failing to attend a scheduled appointment without prior notice.
Where applicable, a cancellation fee of 50% of the scheduled consultation fee may be charged for late cancellations or missed appointments, subject to the terms disclosed at booking and applicable laws.
For selected appointments, including longer consultations and Saturday appointments, a deposit or valid payment card details may be required at the time of booking. Any deposit collected will be applied in accordance with the disclosed booking and cancellation terms.
Cancellation fees will be communicated clearly and applied fairly, taking into account the circumstances and any applicable legal or funding requirements.
3. Repeated Late Cancellations or Missed Appointments
Repeated late cancellations or non-attendance may result in a requirement for prepayment or a deposit for future appointments.
In circumstances where repeated missed appointments prevent us from providing services effectively, we may review future booking arrangements and, where appropriate, decline further bookings, subject to our professional obligations and applicable law.
4. Unexpected Circumstances
We understand that illness, emergencies and unforeseen circumstances can arise.
If you are unable to attend, please notify us as soon as possible. Cancellation fees may be waived at our discretion where there is a genuine and reasonable explanation for the late cancellation or missed appointment.
5. Appointment Reminders
We may send Email, SMS or other appointment reminders as a courtesy. Patients remain responsible for remembering their appointment date and time, even if a reminder is not received.
If you are unsure of your next appointment, please contact us to confirm the details.
6. How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact Sunny Corner Physio by phone, SMS or email using the contact details provided on our website or booking confirmation.
Please allow sufficient time for your cancellation or rescheduling request to be received and processed.
Thank you for respecting our clinicians' time and helping us make appointments available to patients who need care.
Sunny Corner Physio
Operated by Rewelly Health Pty Ltd